Refund Policy

Returns

To be eligible for a return, the item must be in its original condition—unworn, unused, with all tags attached, and in its original packaging. A valid receipt or proof of purchase is also required.

Proof of purchase

Proof of purchase must be attached to the refund request and must be a screenshot, stating the online transaction – the payment for the product, that the customer requests to refund.

Refund request process

To initiate a return, please contact us via the website contact form. If your return is approved, we will provide detailed instructions on how and where to send your package. Items returned without prior authorization (an email sent to the customer, statin that the refund request is approved and the product can be sent back, so the money paid by the customer for the product can be refunded) will not be accepted.

Damages & Issues

We kindly ask that you inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, please contact us immediately so we can assess the issue and provide an appropriate resolution.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

Custom-made products
Sale items and gift cards

Product exchanges request

To exchange an item, the original item must be returned first. Once the returned item is received and accepted, you may proceed with a new purchase for the desired item.

Refund process

Once we receive and inspect your returned item, we will notify you of the refund approval status. If approved, the refund will be processed automatically to your original payment source. Please note that it may take time for your bank or credit card provider to process and reflect the refund.

For any further inquiries regarding our refund policy, please contact us.